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STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the images displayed on our website. However, slight variations in color or packaging may occur due to lighting, screen settings, or manufacturer updates. If you have any concerns, feel free to contact us before placing your order.

Where can I view my sales receipt?

You can view your sales receipt in the confirmation email sent to you after your purchase. Additionally, if you have an account with us, you can log in and check your order history under the My Orders section. If you need further assistance, please contact us at info@saildistributor.com.

How can I return an item?

To return an item, follow these steps:

  1. Contact Us – Email us at info@saildistributor.com or call 773 764 5533 with your order details and reason for return.

  2. Receive Return Instructions – Our team will provide you with a return authorization number (if applicable) and return address.

  3. Package the Item – Ensure the product is unused, in its original packaging, and securely packed.

  4. Ship the Item – Send it to the provided return address using a trackable shipping method.

  5. Processing & Refund – Once we receive and inspect the item, we will process your return and issue a refund to your original payment method.

For more details, please refer to our Returns & Refund Policy.

Will you restock items indicated as “out of stock?”

We regularly restock popular items, but availability depends on the product and supplier. If an item is marked as “out of stock,” you can:

  • Check back later – The item may be restocked soon.

  • Subscribe for notifications – If available, sign up for restock alerts on the product page.

  • Contact us – Email info@saildistributor.com or call 773 764 5533 to inquire about restocking updates.

We’ll do our best to update you on product availability!

Where can I ship my order?

We offer shipping to various locations across the United States. During checkout, you can enter your shipping address to check availability. If you have any questions about shipping to a specific location, please contact us at info@saildistributor.com or call 773 764 5533.

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